F.A.Q.
Frequently Asked Questions
Do you do custom work?
In general, I do not take custom orders. However, if you see (or have seen) a piece in my inventories which you would like adapted (e.g. length, size, design or metal type) to suit your preferences I would be happy to discuss a project with you.
Completely custom projects are considered on a individual basis and the terms are subject to negotiation.
Do you take returns?
I do my best to describe and photograph our items as accurately as possible. If you are dissatisfied with your purchase for any reason, please contact me by e-mail.
Customer satisfaction is of the utmost importance to me and I am always eager to answer any question or concerns. Refunds are considered on an individual basis but the general guidelines are as follows:
If you are unhappy with your purchase for any reason, notify me by email. If I agree to the return, I will have you send the piece back to me in unused condition within 14 days of its delivery to you, and I will refund your purchase price upon receipt of the piece and confirmation of its condition. Please note, however, that I will not refund the price of return shipping. As a refund will only be issued if the piece is received in like-new and unused condition, I strongly recommend insuring the item for its return journey.
PLEASE NOTE: Due to health concerns (both for myself and my clients), I cannot accept merchandise smelling of cigarette smoke (or any other substance) for returns, regardless of whether it has been worn or used.
I cannot accommodate exchanges at this time, but a store credit on a future purchase may be possible.
Do you consign your work?
I do accept consignment agreements on a case-by-case basis. If you have a shop and are interested in carrying my work, please contact me via e-mail.
Do you sell wholesale?
Please e-mail me for more information.
Will you give me a bulk discount?
Please send me an e-mail with your inquiry- including your proposed order details.
How often do you offer sales or coupons?
It is possible for returning customers to obtain a one-time-use coupon-code for 10% off their next purchase (details on how to receive that code are included with each order). Discounted items are available in the Happy Accidents section of my Etsy store. However, I do not regularly offer sales or coupons.
I don’t like your current Featured Charity; can I choose a different charity to receive 10% of the profits from my order?
I’m sorry; this would violate the agreement I have with my Featured Charities. You are, however, welcome to suggest your favorite non-profit as a future Featured Charity.
Are all of your materials hypoallergenic?
No. I do, however, keep a small stock of hypoallergenic materials in stock (e.g. Sterling & Fine Silver; niobium and stainless steel ear wires). If there is a specific item you like, but are unsure of the materials (or would like it re-made in the materials of your choosing), please inquire.
Do you use any prefabricated materials?
Currently, yes. Though I am in the process of fazing most of those materials out of my inventory.
How can I connect and learn about new items as they are listed?
I recommend becoming a fan of my Facebook page or a follower on Twitter.
How do you minimize your environmental impact?
Inasmuch as possible, all packaging materials (box stuffers to protect your items) are re-used/recycled. For example, I reuse the packaging materials from my supply shipments in my customer orders (when I run out I use newspaper) and- whenever possible- I purchase gift boxes which use recycled materials.
How do I contact you?
You may use my Contact Page to send me an e-mail or you may write to me a P.O. Box 75 Ellensburg, WA 98926.
Why do you not have a phone number listed?
I have 3 auditory disabilities which make phone conversations difficult for me to understand. I value you as a customer and want to make sure I understand you correctly- therefore I insist that all distance communication be done in writing.
How can I get you to feature my favorite charity?
Please send me information pertaining to your favorite charity via my contact form. Include the name of the charity, it’s location & contact information (including web address and Facebook page) and why you think it should be featured.
I will consider all suggested submissions. The general guidelines for my Featured Charities and the benefits to being featured can be found here.
